Building Trust in AI-Driven Claims Handling: A Deeper Look at Data and Ethics
AI isn’t just a tool for automation—it’s a powerful enabler for property/casualty claims teams of all sizes, experience levels and capacities, empowering them to efficiently manage any caseload, confidently navigate complex documentation and most importantly, make better decisions. The question is no longer whether AI should be used; it is about how to use it responsibly and ethically to protect both the business and the policyholders it serves.
Four of the biggest ethical challenges when using AI in insurance
According to experts on a Reuters panel, there are four major ethical challenges faced by insurance professionals today, when it comes to using AI.
The four challenges insurance professionals face are: built-in bias, human talent, transparency, and regulation, according to the panel. They suggested these uncertainties can be addressed, but stressed the urgency of doing so in a landscape where AI in insurance may become “table stakes” in the next 12-24 months.
